Troubleshooting
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your device dealer. If you forget or lose
a PIN or PUK code, or if you have not received such a code,
contact your network service provider. For information
about passwords, contact your access point provider, for
example, a commercial internet service provider (ISP) or
network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold
. To close an application, scroll to it,
and press C . Pressing C does not close Music player. To
close Music player, select it from the list, and
Options
>
Exit
.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I turn on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or off.
This is normal, not a fault.
Q: Why can't my device establish a GPS
connection?
A: Find more information about GPS, GPS receiver,
satellite signals, and location information in this user
guide.
See "Positioning (GPS)", p. 35.
Q: Why can’t I find my friend’s device while using
Bluetooth connectivity?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in hidden mode.
Check also that the distance between the two devices is
not over 10 metres (33 feet) and that there are no walls
or other obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can
either end the connection using the other device or by
© 2009 Nokia. All rights reserved.
159
deactivating Bluetooth connectivity. Press
, and select
Tools
>
Bluetooth
>
Bluetooth
>
Off
.
Q: Why can’t the other device see the files stored
on my device in the home network?
A: Make sure that you have configured the home network
settings, content sharing is turned on in your device, and
the other device is UPnP compatible.
Q: What can I do if my home network connection
stops working?
A: Switch off the wireless LAN (WLAN) connection from
your compatible PC and your device, and switch it on
again. If this does not help, restart your compatible PC and
your device. If the connection still does not work,
reconfigure the WLAN settings in both your compatible PC
and device.
See "Wireless LAN", p. 97.
See "Connection
settings", p. 153.
Q: Why can't I see my compatible PC in my device
in the home network?
A: If you are using a firewall application in your
compatible PC, check that it allows home media server to
use the external connection (you can add Home media
server to the firewall application's exceptions list). Check
from the firewall settings that the firewall application
allows traffic to the following ports: 1900, 49152, 49153,
and 49154. Some WLAN access point devices have a built-
in firewall. In such cases, check that the firewall in the
access point device does not block traffic to the following
ports: 1900, 49152, 49153, and 49154. Check that the
WLAN settings are the same in your device and
compatible PC.
Q: Why can't I see a wireless LAN (WLAN) access
point even though I know I'm within its range?
A: The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use a
hidden SSID if you know the correct SSID, and have created
a WLAN Internet access point for the network on your
Nokia device.
Q: How do I switch wireless LAN (WLAN) off on my
Nokia device?
A: The WLAN on your Nokia device switches off when you
are not trying to connect, not connected to another access
point, or not scanning for available networks. To further
reduce battery consumption, you can specify that your
Nokia device does not scan, or scans less often, for
available networks in the background. WLAN switches off
in between background scans.
To change the background scan settings:
1.
Press
, and select
Tools
>
Settings
>
Connection
>
Wireless LAN
.
2.
To increase the background scan time interval, adjust
the time in
Scan for networks
. To stop background
scans, select
Show WLAN availability
>
Never
.
© 2009 Nokia. All rights reserved.
160
3.
To save your changes, press
Back
.
When
Show WLAN availability
is set to
Never
, the
WLAN availability icon is not shown in the standby
mode. However, you can still manually scan for
available WLAN networks, and connect to WLAN
networks as usual.
Q: How can I save my data before deleting it?
A: To save data, use Nokia Nseries PC Suite to make a back-
up copy of all data to a compatible computer; send images
to your e-mail address, then save the images to your
computer; or send data using Bluetooth connectivity to a
compatible device. You can also store data on a
compatible memory card.
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, an
address, or an e-mail address. Press
, select
Contacts
, and edit the contact card.
Q: How can I end the data connection when the
device starts a data connection again and again?
A: The device may be trying to retrieve a multimedia
message from the multimedia message centre. To stop
the device from making a data connection, press
, and
select
Messaging
>
Options
>
Settings
>
Multimedia message
>
Multimedia retrieval
and
Manual
to have the multimedia messaging centre save
messages to be retrieved later, or
Off
to ignore all
incoming multimedia messages. If you select
Manual
,
you receive a notification when there is a new multimedia
message that you can retrieve in the multimedia message
centre. If you select
Off
, the device does not make any
network connections related to multimedia messaging.
To set the device to use a packet data connection only if
you start an application or action that needs it, press
, and select
Tools
>
Settings
>
Connection
>
Packet data
>
Packet data connection
>
When
needed
. If this does not help, switch the device off, and
switch it on again.
Q: Why do I have problems connecting the device
to my PC?
A: Ensure that you have the latest version of Nokia Nseries
PC Suite and that it is installed and running on your
compatible PC. For further information on how to use
Nokia Nseries PC Suite, see the help function on Nokia
Nseries PC Suite or visit the Nokia support pages.
Q: Can I use my device as a fax modem with a
compatible PC?
A: You cannot use your device as a fax modem. However,
with call diverting (network service), you can divert
incoming fax calls to another phone number.
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161